CryptoPlanex Privacy Policy

Last Revised: January 15, 2019

This Privacy Policy is provided in a layered format so you can click through to the specific areas set out below.

  1. Important information and who we are
  2. What information does Cryptoplanex collect?
  3. How does Cryptoplanex use the information it collects?
  4. How does Cryptoplanex share my personal information?
  5. Transfers outside of Europe
  6. How can you update your information?
  7. How does Cryptoplanex use cookies and persistent local data?
  8. What security precautions does Cryptoplanex take to protect me?
  9. Your legal rights
  10. Children's privacy
  11. Contacting Us

1. Important information and who we are

Data controller

This Privacy Policy, as amended or otherwise changed from time to time (the “Privacy Policy” ), explains the manner in which Cryptoplanex , LTD ( “Cryptoplanex”, "we", "us", "our" ) collects, uses, maintains and discloses user information obtained through the website (the “Site” ). Cryptoplanex is the data controller of your Personal Data.

Our European representative

We have appointed the following entity as our local representative in Europe:

Local representative: CryptoPlanex LTD
Postal Address: 20=22 WENLOCK ROAD, London, England, N1 7GU

We have also appointed a data protection officer ( "DPO" ) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about the Privacy Policy, including requests to exercise your rights, please contact us at

If you are based in Europe, you have the right to make a complaint any time to the Information Commissioner's Office ( ICO ), the UK supervisory authority for data protection issues ( ). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.


Changes to this Privacy Policy

By using the Site, you ( "User" ) consent to the data practices prescribed in this Privacy Policy. On occasion, Cryptoplanex may revise the Privacy Policy. On occasion, Cryptoplanex may revise this Privacy Policy to reflect changes in law, our personal data collection and use practices, the features on the Site, or advances in technology. If material changes are made to this Privacy Policy, the changes will be prominently posted on the Site. Capitalized terms not defined herein shall have the meanings ascribed to them in the Terms of Use

Please note: This Privacy Policy does not conver any information that we may receive about you through channels external to Cryptoplanex .

2. What information does Cryptoplanex collect?

We collect Personal Data and Anonymous Data, as described below.

“Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data.

“Anonymous Data” means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons.

Some information is collected automatically by our servers:

Information about criminal convictions

When you register for or otherwise use our Services, we may receive information about your criminal convictions whe we perform certain verification or compliance checks. We carry out these checks in order to detect or prevent any unlawful or fraudulent acts and to comply with our legal obligations.

If you fail to provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter with you. In this case, we may have to close your Account but we will notify you if this is the case at the time.

3. How does Cryptoplanex use the information it collects?

We will only use your Personal Data when the law allows us to. Most commonly, we will use your Personal Data in the following circumstances:

Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law.

In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your Personal Data in the following ways:

All data collected automatically will be used to administer or improve our services.

We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of our Services and improve Site navigation. We reserve the right to use Anonymous Data and aggregated and other de-identified information for any purpose and disclose Anonymous Data to third parties in our sole discretion.

Cryptoplanex does not sell user data to any third party.


We string to provide you with choices regarding certain Personal Data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

(i) Promotional offers from us

We may offer your Personal Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if (i) you have requested information from us; or (ii) use our Services, in each case, you have not opted out of receiving that marketing.

(ii) Third-party marketing

We will get your express opt-in consent before we share your Personal Data with any company outside of the Cryptoplanex group of companies for marketing purposes.

(iii) Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us .

Where you opt our of receiving these marketing messages, this will not apply to Personal Data provided to us as a result of your use of our Service, a product/service experience or other transactions.

4. How does Cryptoplanex share my personal information?

We disclose your Personal Data as described below and as described elsewhere in this Privacy Policy.

Cryptoplanex may contain links to other third party websites which are regulated by their own privacy policies. Cryptoplanex is not responsible for the privacy policies of these third party websites even if they were accessed using the links from our Site.

Other than as stated in this Privacy Policy, Cryptoplanex does not disclose any of your personal information to third parties unless required to do so by law enforcement, court order, or in compliance with legal reporting obligations.

5. Transfers outside of the EEA if you are based in Europe

We share your Personal Data within the Cryptoplanex group of companies which are based in various locations globally. If you are based in Europe, this will involve transferring your data outside the European Economic Area ( EEA )

In addition, many of our external third parties are also based outside of the EEA so their processing of your Personal Data will involve a transfer of data outside the EEA.

Whenever we transfer your Personal Data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

Please contact us if you want further information on the specific mechanism used by us when transferring your Personal Data out of the EEA.

6. How can you update your information?

You can update your information by contacting support and making a request.

We will retain your information for as long as your Account has not been closed or as needed to provide you access to your Account. If you wish to close your Account, open a ticket in our support center. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our Terms.

7. How does Cryptoplanex use cookies and persistent local data?

We collect web browser Information in order to enhance your experience on our Site and track how the Services are being used. Cookies are small data files that are stored on your computer's hard drive, and in addition to using cookies to provide you with a better user experience, we use cookies to identify and prevent fraudulent activity. The information collected can include, but is not limited to, your IP address, referral URLs, the type of device you use, your operating system, the type of browser you use, geographic location, and other session data. Cookies are not permanent and will expire after a short time period of inactivity. You may opt to deactivate your cookies, but it is important to note that you may not be able to access or use some features of our site. Please note that Cryptoplanex is not responsible or can be held liable for any loss resulting from your decision or inability to use such features.

Do Not Track ( "DNT" ) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties. At this time, we do not respond to DNT signals.

8. What security precautions does Cryptoplanex take to protect me?

We take the protection of your personal information seriously. We use industry-standard data encryption technology and have implemented restrictions related to the storage of and the ability to access your personal information. Cryptoplanex servers and business operations are entirely located in the United States.

Please note that no transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure.

9. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your Personal Data which are set out in more detail below:

Request access

This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it. This is also commonly known as a "data subject access request".

Request correction

This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

If you need to add or change any information, you can log into your Account and make the change in your settings. If it doesnt look like you can make the change on your own, please reach out to us via the Support Center and we'll take care of it.

Request deletion

This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Data to comply with applicable law.

Please note: your right of deletion would not apply for various reasons including if we need to retain your Personal Data in order to comply with a legal obligation or to establish or defend a legal claim. Where we are unable to comply with your request of deletion, we will notify you at the time of your request.

Object to processing

You have the right to object to the processing of your Personal Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.

You also have the right to object where we are processing your Personal Data for direct marketing purposes.

In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing

This enables you to ask us to suspend the processing of your Personal Data in the following scenarios:

  1. (a) if you want us to establish the data's accuracy;
  2. (b) where our use of the data is unlawful but you do not want us to delete it;
  3. (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  4. (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request to transfer

If you ask us, we will provide you or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format.

Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdrawal of consent

This applies where we are relying on consent to process your Personal Data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us

No fee usually required

You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your rights to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Children's privacy

Unfortunately, if you're under 18, you can't use our Services. We do not knowingly solicit or collect information from anyone under 18. If we become aware that a person under the age of 18 has provided us with personal information, we'll delete it immediately.

11. Contacting Us

If you have any questions about our Privacy Policy as outlined above, please contact us through our support center .

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